Trust
Our editorial process
How Air Support Desk researches travel guides, verifies facts, handles corrections, publishes updates and protects editorial independence.
Workflow
Content review workflow
- 1
Commission
A question enters the queue because readers are asking it, a rule changed, or an existing guide no longer matches practice. Each commission names one question, not a topic.
- 2
Research
The writer works from primary sources first: regulators, border authorities, airport operators and carrier conditions of carriage. Secondary publications are used to find leads only.
- 3
Draft
The guide is written to a fixed structure: question, quick answer, three realistic solutions, then the detail. Anything that cannot be acted on is cut.
- 4
Verification
A second editor who did not write the guide checks each factual sentence back to its source. Unsupported claims are removed or relabelled as operational experience.
- 5
Publication
The guide is published with a named author, a named reviewer, and the dates it was written, updated and last reviewed.
- 6
Review cycle
Documentation and entry guides are reviewed most frequently, disruption and refund guides next, and stable navigation guides least often.
How articles are researched
Research starts with the authority that sets the rule, not with what other travel sites say about it. For a baggage question that means the carrier's published allowance and the regulator's dangerous goods rules. For an entry question it means the government or border authority of the destination.
Where a rule varies between carriers, at least three operators are checked before a guide describes anything as usual practice. If practice is genuinely inconsistent, the guide says so rather than presenting an average as a fact.
Every claim is recorded with the source it came from, so a reviewer can walk the same path later without re-doing the research from scratch.
How facts are verified
Verification is a separate job from writing. The reviewer takes each factual sentence and works backwards to the source that supports it, because that is the direction in which errors become visible.
A reviewer can hold a guide back from publication. That happens most often when a claim is accurate for one region and has been written as though it applies everywhere.
How corrections are handled
When we get something wrong, we correct it and say so. Corrections carry a date and a short description of what changed. We do not quietly rewrite claims that readers may already have relied on.
Reader reports are treated as credible until checked. A plausible report of a rule change triggers an out-of-cycle review, usually within the same week.
How updates are published
Guides are not republished as new when they change. The original publication date stays, the updated date moves, and the review date records the last time an editor checked the whole guide against current sources.
Where an update changes the practical answer rather than the wording, the change is noted in the guide itself so returning readers can see what moved.
Editorial independence
No airline, airport, booking platform or insurer pays for coverage, placement, ordering or wording, and no commercial party reviews a guide before publication. There is no advertising sales function in this company.
We do not sell flights and we do not take booking commissions, so there is no version of a guide that earns us more money than another one.
Transparency principles
Every guide shows its author, its reviewer, its reading time, and the dates it was published, updated and reviewed. Limits on an answer, such as nationality or region, appear in the quick answer rather than in a footnote.
Where a guide relies on categories of official source, those are listed at the end under Sources and references so readers can check the same material themselves.
Signals
What every guide carries
Editorially reviewed
Every guide is checked by a second editor before it is published.
Independent research
Claims are traced to regulators, carriers and border authorities.
Regularly updated
Guides carry a review date and are re-checked on a fixed cycle.
Airline neutral
No carrier pays for coverage, placement, ordering or wording.
Practical guidance
Written to be usable while you are standing at a desk or a gate.
Worldwide coverage
Rules explained across Europe, North America, Asia and beyond.
See the editorial team, our fact checking policy and the formal editorial policy.
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