1. We Do Not Sell Travel
Air Support Desk LLC does not sell flights, tickets, insurance or any other travel product, and does not take payment from travelers. Because no transaction takes place between you and us, there is nothing for us to refund.
This policy exists for two reasons: to state that position unambiguously, and to explain how refunds work with the parties who did take your money, so that you can address your request to the right place.
2. Who Holds Your Money
A refund can only be issued by the party that received the payment. That is the airline if you booked directly, the online travel agency or consolidator if you booked through a platform, or the corporate travel provider if the booking was arranged through an employer.
- Booked on the airline's own website or app: contact the airline.
- Booked through an agency or comparison platform: contact that seller first.
- Booked through an employer or corporate tool: contact your travel manager.
- Paid by card and the seller is unresponsive: your card issuer may offer a dispute route.
3. What Is Usually Refundable
Even on restrictive fares, certain taxes and airport charges are only payable when a passenger actually travels. Where a flight is not flown, those amounts can often be reclaimed. Fully flexible fares are refundable to the original payment method under their own conditions.
4. What Is Usually Not Refundable
Base fares on promotional and basic economy tickets, ancillary services already delivered, and third-party service fees are commonly non-refundable. Airlines may instead offer a travel credit, which is future value rather than returned money.
5. Timelines
Once a refund is approved, card refunds typically appear within one or two billing cycles. Refunds routed through an intermediary usually take longer because funds pass through an additional party. If the stated timeline has passed, escalate in writing and ask for the internal refund reference.
Changes to This Document
We review this policy on a scheduled basis and additionally whenever our practices, our service, or applicable law change in a way that affects it. When we make a material change, we update the revision date at the top of this page and, where appropriate, publish a short note describing what changed.
Continued use of the website after a revised version is published constitutes acceptance of that version. We encourage you to review this page periodically so that you remain aware of the terms that apply to your use of the service.
How to Contact Us
Questions, requests and formal notices relating to this document should be sent to Air Support Desk LLC, 3301 W Main St, Norman, OK 73072, United States, or by telephone on +1 405-561-0937. Written correspondence is preferred because it creates a clear record for both parties.
We aim to acknowledge substantive correspondence within two business days and to provide a full response within thirty days. Where a request requires verification of identity, the response period begins once verification is complete.