1. Purpose
This policy protects the availability of a free public information service and the safety of the people who operate it. It applies to all visitors and to anyone contacting us through any channel.
2. Prohibited Technical Activity
The following activities are prohibited without exception.
- Automated scraping, crawling at abusive rates, or mirroring the website.
- Probing, scanning or testing the vulnerability of our systems without written authorisation.
- Circumventing rate limits, access controls or security measures.
- Introducing malware, or using the site to distribute harmful code.
- Any action intended to degrade performance or availability for other readers.
3. Prohibited Content and Conduct
Do not use our contact channels to send unlawful, defamatory, harassing, discriminatory or deliberately deceptive material, and do not impersonate another person or organisation.
Do not send us other people's personal information, booking documents or identity documents unless we have specifically asked for them in connection with a matter you raised.
4. Fair Use of Support Channels
Our contact form is operated by a small editorial team. Please send one message per matter, keep it factual, and allow the stated response time before following up. Repeated duplicate submissions delay responses for everyone.
5. Responsible Disclosure
If you discover a security issue, report it privately to us before disclosing it publicly, and give us a reasonable opportunity to fix it. We do not pursue good-faith researchers who follow this approach.
6. Enforcement
We may block addresses, restrict access or take legal action where this policy is breached. Where the breach appears criminal, we may report it to the relevant authorities.
How to Contact Us
Questions, requests and formal notices relating to this document should be sent to Air Support Desk LLC, 3301 W Main St, Norman, OK 73072, United States, or by telephone on +1 405-561-0937. Written correspondence is preferred because it creates a clear record for both parties.
We aim to acknowledge substantive correspondence within two business days and to provide a full response within thirty days. Where a request requires verification of identity, the response period begins once verification is complete.