Privacy Policy

Air Support Desk LLC ("Air Support Desk", "we", "us") operates an independent travel information service. This Privacy Policy explains what personal information we collect through our website, why we collect it, how long we keep it, and the choices available to you.

This policy applies to the website at air-support-desk.com and to any correspondence you send us. It does not apply to third-party websites that we link to, including airline websites and government information pages, each of which operates under its own policies.

We deliberately collect as little personal information as possible. The categories below describe everything we may hold about a visitor.

We use personal information only for defined and limited purposes: to respond to enquiries, to deliver a newsletter you have asked for, to keep the service secure and available, and to improve the clarity and coverage of our guides.

We do not build advertising profiles, we do not sell personal information, and we do not use your information to make automated decisions that produce legal or similarly significant effects.

Where data protection law requires a legal basis, we rely on consent for newsletter delivery, on legitimate interests for security, service operation and content improvement, and on legal obligation where retention is required by law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We use only the storage strictly necessary to operate the website and remember basic preferences. A fuller description of each category, and how to control them in your browser, is set out in our Cookie Policy.

We share personal information only with service providers that host the website, deliver email, or protect the service from abuse. Each provider is bound by contract to process information solely on our instructions.

We may disclose information where required by valid legal process, or where necessary to establish, exercise or defend legal claims. If we are ever required to disclose information about an identifiable individual, we will notify that individual where we are lawfully able to do so.

Our infrastructure providers may process data in the United States and other countries. Where personal information is transferred outside its country of origin, we rely on recognised transfer mechanisms and require appropriate contractual safeguards from each provider.

Contact form submissions are retained for up to 24 months after the matter is closed. Newsletter records are retained until you unsubscribe, plus a short suppression period so that we do not contact you again in error. Technical logs are retained for up to 12 months.

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal information, to receive a portable copy, and to complain to a supervisory authority.

To exercise a right, contact us using the details below. We will verify your identity in proportion to the sensitivity of the request and respond within the period required by applicable law.

The service is intended for adults planning or managing travel. We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete it promptly.

We apply technical and organisational measures appropriate to the limited data we hold, including encryption in transit, restricted administrative access, and regular review of the third-party services we use. No online service can be guaranteed to be perfectly secure, and we encourage you not to send sensitive documents through the contact form.

We review this Privacy Policy on a scheduled basis and additionally whenever our practices, our service, or applicable law change in a way that affects it. When we make a material change, we update the revision date at the top of this page and, where appropriate, publish a short note describing what changed.

Continued use of the website after a revised version is published constitutes acceptance of that version. We encourage you to review this page periodically so that you remain aware of the terms that apply to your use of the service.

Questions, requests and formal notices relating to this document should be sent to Air Support Desk LLC, 3301 W Main St, Norman, OK 73072, United States, or by telephone on +1 405-561-0937. Written correspondence is preferred because it creates a clear record for both parties.

We aim to acknowledge substantive correspondence within two business days and to provide a full response within thirty days. Where a request requires verification of identity, the response period begins once verification is complete.