Editorial
The people behind the Desk
Meet the editors, researchers and travel writers behind Air Support Desk, and how every guide is reviewed before publication.
Team
Editorial team
Every guide is written by one of these editors and signed off by a second. Each profile lists their expertise, research methods and recent work.
Sofia Reyes
Senior Travel Research Editor
Leads research across change, rebooking and disruption guides, and signs off on any guide that tells a traveler what an airline is likely to do.
16 years in travel and aviation · Madrid, Spain
Ravi Menon
Transportation Research Contributor
Covers routing, multimodal journeys and trip sequencing, and tests every alternative routing he recommends before it is published.
12 years in travel and aviation · Singapore
Marta Halvorsen
Air Travel Content Specialist
Writes the airport and airline-rules guides, focusing on the details travelers only discover at the gate.
10 years in travel and aviation · Oslo, Norway
Elena Marchetti
Travel Documentation Editor
Handles passports, visas and border requirements, the area where an out-of-date sentence causes the most damage.
18 years in travel and aviation · Rome, Italy
Daniel Okafor
Refunds and Passenger Rights Editor
Covers refunds, travel credits, taxes and claim wording, with a focus on what actually gets paid rather than what is theoretically owed.
13 years in travel and aviation · London, United Kingdom
Tom Delacroix
Editorial Reviewer
Second reader on the whole library. He checks claims against sources and has the authority to hold a guide back from publication.
22 years in travel and aviation · Lyon, France
Process
Content Review Process
- 1
Commission
A question enters the queue from reader demand or a rule change.
- 2
Research
Claims are traced to regulators, carriers and border authorities.
- 3
Draft
The writer produces the four-part structure with no filler.
- 4
Review
A second editor verifies each claim and can block publication.
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