1. Our Commitment
Travel information is most needed under pressure, in a queue, at a gate, on a phone with poor signal. We design for that reality, and we treat accessibility as part of the editorial standard rather than an afterthought.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across the whole website.
2. Measures We Take
The following practices are applied to every page we publish.
- Semantic HTML structure with a single, descriptive heading hierarchy per page.
- Text alternatives for all meaningful images.
- Colour contrast checked against AA thresholds for body and interface text.
- Full keyboard operability, with visible focus indication on every interactive element.
- Layouts that reflow without horizontal scrolling down to 320 pixels wide.
- Respect for reduced-motion preferences.
3. Known Limitations
Some third-party embedded content, such as maps, may not meet the same standard. Where we are aware of a limitation, we provide the same information in plain text nearby.
4. Feedback and Assistance
If you encounter a barrier, contact us with the page address and a short description of the problem. We treat accessibility reports as priority corrections and aim to respond within five business days.
If you need information from a specific guide in an alternative format, ask and we will provide it.
5. Assessment Approach
Accessibility is checked through a combination of automated testing during publication and manual review with keyboard navigation and screen reader software on a rolling schedule.
How to Contact Us
Questions, requests and formal notices relating to this document should be sent to Air Support Desk LLC, 3301 W Main St, Norman, OK 73072, United States, or by telephone on +1 405-561-0937. Written correspondence is preferred because it creates a clear record for both parties.
We aim to acknowledge substantive correspondence within two business days and to provide a full response within thirty days. Where a request requires verification of identity, the response period begins once verification is complete.