Sofia Reyes
Senior Travel Research Editor
16 years experience · 7 guides · Madrid, Spain
Leads research across change, rebooking and disruption guides, and signs off on any guide that tells a traveler what an airline is likely to do.
View profileEditorial team
Who writes and reviews our guides
The editors, researchers and reviewers who write and verify Air Support Desk travel guides, with their expertise, experience and editorial responsibilities.
Ravi Menon
Transportation Research Contributor
12 years experience · 9 guides · Singapore
Covers routing, multimodal journeys and trip sequencing, and tests every alternative routing he recommends before it is published.
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Marta Halvorsen
Air Travel Content Specialist
10 years experience · 9 guides · Oslo, Norway
Writes the airport and airline-rules guides, focusing on the details travelers only discover at the gate.
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Elena Marchetti
Travel Documentation Editor
18 years experience · 8 guides · Rome, Italy
Handles passports, visas and border requirements, the area where an out-of-date sentence causes the most damage.
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Daniel Okafor
Refunds and Passenger Rights Editor
13 years experience · 3 guides · London, United Kingdom
Covers refunds, travel credits, taxes and claim wording, with a focus on what actually gets paid rather than what is theoretically owed.
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Tom Delacroix
Editorial Reviewer
22 years experience · 3 guides · Lyon, France
Second reader on the whole library. He checks claims against sources and has the authority to hold a guide back from publication.
View profileStandards
How the team works
Writers never approve their own guides. A second editor checks each claim against a source before publication, and every guide carries the date it was last reviewed.
Editorially reviewed
Every guide is checked by a second editor before it is published.
Independent research
Claims are traced to regulators, carriers and border authorities.
Regularly updated
Guides carry a review date and are re-checked on a fixed cycle.
Read the full editorial process and our fact checking policy.
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