Refund Help5 min
The Taxes You Can Reclaim on an Unused Ticket
Some charges only exist if you fly. If you did not fly, they may be recoverable.
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Refund Help
Refunds fail more often because of how they are requested than because of the rules themselves. This desk explains eligibility, evidence and timelines.
You will find what is normally refundable even on a non-refundable fare, and how to write a request that can actually be processed.
Featured guides
Guides in the Refund Help
Refund eligibility, taxes and fees, processing timelines and how to structure a clear request.
Refund Help5 min
How to Write a Refund Request That Gets Processed
Structure, evidence and tone: the three things that decide the outcome.
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Refund Help4 min
Refund or Travel Credit: Which Should You Accept?
Credit is offered first because it is cheaper for the airline. Sometimes it is still better for you.
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Refund Help4 min
How Long a Refund Should Take
Realistic timelines by payment method, and what to do when they pass.
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What travelers ask this desk
Are taxes refundable on an unused ticket?
How long does a refund normally take?
What is a travel credit and how does it differ from a refund?
Can I get a refund if I cancel voluntarily?
What evidence should I attach to a refund request?
What do I do if a refund is refused?
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