Support
Support Requests
What we can help with, what we cannot, and how to send a request that gets a useful answer.
What We Can Help With
Our team answers information questions, not commercial ones.
- Explaining how a rule or policy normally works.
- Pointing you to the correct official source for a requirement.
- Clarifying anything unclear in one of our guides.
- Suggesting which desk covers your situation.
What We Cannot Do
We cannot access your booking, contact an airline on your behalf, change or cancel a ticket, issue a refund, or intervene in a dispute. We hold no relationship with any carrier and no access to any reservation system.
Writing a Request That Works
Include the route, the date, the type of ticket and the exact question. Requests with those four elements almost always get a specific answer; requests without them usually get a follow-up question and lose a day.
Newsletter
Travel alerts, straight to your inbox
A short email when a rule changes, a new guide lands, or a document requirement shifts. No promotions, no fares, no noise.
Still need help?
Open the Helpdesk. Eight desks, one structure, and an answer to the question you actually have.