Flight Delays5 min
Delay or Cancellation: Why the Difference Matters
The label on the board changes your options, your entitlements and your next move.
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Flight Delays
A delay is information. It tells you something about aircraft, crew, weather or airspace, and each cause leads to a different sensible response.
These guides explain how to read a delay, when to wait, and when to act immediately to protect a connection.
Featured guides
Guides in the Flight Delays
Delay causes, rebooking priority, overnight situations and how to protect the rest of your trip.
Flight Delays6 min
How to Read a Delay Before the Airline Explains It
Aircraft position, crew timing and weather tell you more than the departure board does.
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Flight Delays5 min
Protecting a Connection When the First Leg Is Late
Three actions in the air and on the ground that keep your itinerary alive.
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Flight Delays6 min
Overnight Disruption: A Calm Checklist
What to secure first when a flight is cancelled late in the evening.
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Flight Delays4 min
How to Document a Disruption Properly
The evidence that makes later claims straightforward instead of exhausting.
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What travelers ask this desk
What is the difference between a delay and a cancellation?
Who decides how delayed passengers are rebooked?
Should I wait at the gate or go to the service desk?
What happens to my connection if the first leg is late?
Is accommodation ever provided overnight?
How do I document a delay properly?
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